In this Privacy Policy the terms, 'we' or 'us' is Chandler Simmons.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z3248546. Our company registered in England and Wales.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
About the Personal Information We Collect
We obtain personal Information from You. When you Provide your information on our Website, you consent for us to use your personal information to:
Contact you via the contact method/s you have consented to, including via text message, telephone, email, and by post. We will contact you about the service you are enquiring about and subject to your consent about other products and services in the future.
We also process personal information which you give us:
- As a client to provide you with a Claims Management Service.
- Whilst servicing your account through our website, by email, in writing or over the phone.
- If you request information or assistance from us.
We may also collect, store and use information about your computer and about your visits to and use of this Website (including IP Address, geographical Location, browser Type referral Source, length of visit.
Information that you provide to us for the purpose of subscribing to our website services ,email notification or newsletters).
Any other information that you choose to give us.
Withdrawing your Consent
You can withdraw your consent (opt-out) for us to contact you at any time by emailing privacy@chandlersimmons.co.ukPlease note: if you have signed a contract to complete a claim, our contractual rights will still apply and we can contact you in relation to a cancellation fee or any outstanding monies owed to us.
What personal information do Chandler Simmons process?
We process the following personal information:
- Personal details such as your date of birth, address, number, email address and where applicable information relating to relevant health data to support a claim for a mis-sold financial product.
- Identity information such as your passport, driving licence, utility bills or national insurance number and/or national identity card.
- We may, if applicable to your case or your joint case accessdata relating to you, your partner or anyone else you are financially linked with.
- Financial details which, dependent upon the service being provided may include information about your bank accounts.
- Employment/self-employment details.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected. We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the service you have asked us to provide you with. For example, where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We use your information to:
Provide a Claims Management services to you.
Contact you about your potential Financial mis-selling complaint, including payment insurance and Packaged Bank accountants
Provide and service your contractual relationship with us.
We will process your information for the duration of our services you. Our service to you will be administered through the signing of our Letter of Authority and our Terms Of Engagement. Throughout our service to you we will send you general commercial communications using the contact details you provide to us. We will contact third Parties on your behalf, with your specific instructions. In order to provide our service to you effectively we will also send you email notifications, contact you be telephone, send statements, invoice you and collect payments from you
Comply with legal obligations for the prevention of financial crime and money laundering.
We will process your data where we are permitted by law or to comply with applicable laws and regulation for the prevention of financial crime and money laundering.
Where have a legitimate interest to do so.
There are many situation that require the processing of personal data under ‘Legitimate Interest’ and example of this is to administer our Website including ensuring that we can enable your use of our services (including enquire and complaints about our website) and improve your browsing experience by personalizing the website. Where it is necessary we will carry out Legitimate Interest Assessment and Data Protection Impact Assessments.
To help you understand more about how we use your information we have included the following table.
| Purpose
|
Legal Basis
|
| Providing a service and internal processing
|
|
|
To assess your needs and provide you with suitable products and services. |
|
|
To service and administer your matter including billing. |
|
|
To verify the identity of our clients. |
|
|
To confirm, update and improve our client records. |
|
|
To provide you with any information on the services that you have requested. |
|
| Relationship Management
|
|
|
To manage and develop our relationship with you |
|
| To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this
|
|
|
Training and development |
|
|
For training purposes and to improve our service to you |
|
| Complying with Legal Obligations
|
|
| To prevent, investigate and prosecute crime, fraud and money laundering
|
|
| For auditing purpose
|
|
|
If we are obliged to disclose information by reason of any law, regulation or court order |
|
|
Other |
|
| To transfer information to any entity which may acquire rights in us
|
|
| For any other purpose to which you agree.
|
|
Failure to Provide Personal Information
We require certain personal Information to be able to complete our services. We Before you use our service we will explain what data is required and why. If, having signed our Terms of Engagement and our Letter of Authority you fail to provide the information we require to be able to fulfill our contract with you we will have the right to terminate your contract in accordance with the cancellation clause in our Terms of Engagement and subject to your statutory right to a 14 day cooling off period.
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.
Our retention periods are:
| Type of personal Information
|
Retention Period
|
| General personal data which includes your normal personal data, personal identity and personal financial data
|
6 years after the end of our business relationship with you, or the end of your matter which ever comes later
|
| Client Due Diligence Material which includes copies of your Passport, Drivers License, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering
|
5 years after the end of our business relationship with you, or the end of your matter which ever comes later
|
| Special categories of personal data
|
6 years after the end of our relationship with you
|
| CCTV – digital images if you visit our offices
|
90 days
|
How we share your information
During our service and where necessary or required we share your data with the following third parties who provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:
- Our Auditors, external assessment bodies Regulatory to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations.
- To named lenders, loan brokers credit card companies, catalogue companiesand other organisations who may have sold financial products to you in the past.
- We will also provide a referral to our legal partner, Marland Thomas Limited at your requestto enable us to fulfil our obligations to you.
- Other Government Departments such as HMRC, the Financial Ombudsman (FOS) or the Financial Services Compensation Scheme to fulfil your and our legal obligations.
- Experts and Barristers required to work on your matter.
Other Service Providers who may have access to your data.
Advertisers: We use a third-party advertising representative, Otelli who design, host and manage our advertisements. They will also set cookies on your device in accordance with our cookie policy. They are our data processor, which means they only process your data under our contract with them and under our strict instruction. You may opt-out of these at any time. They receive a copy of the data that you have submitted through our website, including your IP address. We also use third party advertising services who provide analytical information about our advertising to help us improve this in the future. In any event, the data held by analytics firms is on an anonymous basis meaning they cannot identify you;
Our Systems and IT: We use third party firms who provide essential storage arrangements (including call recordings), software and support to our infrastructure;
Post and Printing: We use an outsourced print-house who manages our printing, they receive a copy of postal communication and print and send this on our behalf;
Our Regulators:We may be required to provide your data to our Regulators, who include the Claims Management Regulator, the Legal Ombudsman Service and the Information Commissioner’s Office.
We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.
Under no circumstance will Chandler Simmons sell your data to any third party.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Cookies
A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Please click here to view our Cookie Policy which details how we use cookies on this website.
You may also wish to visit: http://www.allaboutcookies.org for further information.
Your Rights
You have the right to request copies of your personal information without charge within 30 days.
If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased.
You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Please be aware, if you have signed a contractual agreement to complete a claim our contractual rights will still apply, and we may contact you in relation to cancellations fee’s or outstanding monies owed to us.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you: to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Contact Us
You can contact us by writing to us at:
Chandler Simmons
Meridian House,
Cheshire,
CW7 3QG.
Telephone queries can be made to 0161 989 5900.
Or by email to privacy@chandlersimmons.co.uk
